Shipping policy
At GLEN DUNBAR, we are committed to providing reliable, fast, and transparent international shipping services for all our customers. To ensure a smooth and pleasant shopping experience, please review our detailed shipping policy below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to minimize your waiting time and ensure you receive your seafood products in the best condition.
2. International Shipping & Delivery Time
We provide worldwide shipping services for all our seafood products. The standard international delivery time is 7–14 business days, depending on the destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Cost & Transparent Pricing
Shipping fees are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the responsibility of the recipient.
We highly recommend customers check the local import regulations and relevant fee standards of your country before placing an order to avoid unexpected costs and delivery delays.
5. Professional Packaging & Shipping Protection
As a professional New Zealand seafood supplier, we adopt high-strength, shockproof, and fresh-keeping professional packaging materials for all products. Our customized packaging can effectively protect products from damage, extrusion, and deterioration during long-distance international transportation.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full protection for your order and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products upon receiving your order. If you find any packaging damage, leakage, or severe deformation, please take photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality defects after signing for the order, please notify our support team within 48 hours of delivery with relevant photos and videos. We will verify the problem as soon as possible and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Service Assistance
If you have any questions about order processing, shipping status, customs clearance, delivery delays, or other logistics-related issues, our professional customer support team is always ready to help you. Feel free to contact us via email or message for timely and professional replies.
Final Statement
GLEN DUNBAR constantly optimizes our logistics system and packaging standards to provide every customer with a faster, safer, and more worry-free seafood shopping experience. Thank you for your trust and support!